Why is my voicemail call forwarding not working?

Touch Voicemail uses your carriers call forwarding feature to send your unanswered calls to Touch Voicemail.

If your calls are not getting through to Touch Voicemail, your call forwarding may have been disconnected or have a problem.
  • Make sure you disable WiFi calling if your carrier offers it. This service operates outside of the carriers regular network and is often prone to problems. We do not support Wifi calling.
  • Check you have activated your forward to Touch Voicemail. Activation Instructions.
  • If you are travelling and it's not working, please check our Travel Article.

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