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I'm not receiving Voicemails - is there a problem?

First check your phone is forwarding to Touch Voicemail. To do this, dial *#62# on your iPhone. You should see a series of messages, and the first one should read:

Voice Call Forwarding
When Unreachable
Forwards to +XXXXXXX
XXXXXXX = Local Access number for your Country

If your phone is showing something different you may find your phone needs Call Forwards Activating: Go to your contacts and call the new contact we created during setup called "Activate Touch Voicemail". Now repeat the step above. If you continue to have problems please email us

Here is a "How to" Video: Setup Touch Voicemail

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